Terms and Conditions

Terms and Conditions

Effective Date: Jan 2023

  1. Acceptance of Terms

    By accessing and using the Dentulu store (store.dentulu.com), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use this service.

  2. Products and Services

    1. Product Description

      Dentulu offers innovative oral health and dental care products including but not limited to:

      • Intraoral cameras (MouthCAM)
      • Oral care supplements and mints
      • Dental sensitivity treatment strips
      • Teeth whitening products
      • Specialized toothpaste and oral care essentials
      • Medical and diagnostic supplies

    2. Product Accuracy

      We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free. Colors, features, and specifications may vary slightly from images shown.

  3. No Refund Policy

    1. Personal Use Items

      IMPORTANT: All Dentulu products are personal use items for hygiene and health purposes. Due to the personal nature of our oral care and medical products, we DO NOT offer refunds, returns, or exchanges on any products once they have been shipped.

    2. Exceptions

      The only exceptions to our no-refund policy are:

      • Products damaged during shipping (must be reported within 48 hours of delivery)
      • Products that are defective due to manufacturing errors (must be reported within 7 days of delivery)
      • Incorrect products shipped due to our error (must be reported within 48 hours of delivery)

    3. Damaged or Defective Products

      For damaged or defective products, contact our customer service team at support@dentulu.com with your order number and photos of the damaged/defective items. We will provide replacement products or store credit at our discretion.

  4. Ordering and Payment

    1. Order Acceptance

      All orders are subject to acceptance by Dentulu. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

    2. Pricing

      All prices are in US dollars and subject to change without notice. We reserve the right to correct pricing errors on our website, even after an order has been submitted.

    3. Payment

      Payment is required in full at the time of order. We accept major credit cards and other payment methods as displayed at checkout.

  5. Shipping and Delivery

    1. Shipping

      We ship within the United States only. Shipping times are estimates and not guaranteed.

    2. Risk of Loss

      Risk of loss and title for products pass to you upon delivery to the shipping address you provide.

    3. Delivery Issues

      If your package is lost or stolen after delivery confirmation, Dentulu is not responsible for replacement or refund.

  6. Product Use and Safety

    1. Intended Use

      All products are intended for personal oral health care use as directed. Products are not intended to diagnose, treat, cure, or prevent any disease.

    2. Medical Disclaimer

      Consult your dentist or physician before using any Dentulu products, especially if you:

      • Have existing dental or medical conditions
      • Are pregnant or nursing
      • Are under 18 years of age
      • Are taking medications
      • Have allergies or sensitivities

    3. User Responsibility

      You are responsible for:

      • Reading and following all product instructions
      • Using products only as intended
      • Discontinuing use if you experience adverse reactions
      • Consulting healthcare professionals as needed

  7. Intellectual Property

    1. Ownership

      All content on our website, including but not limited to text, graphics, logos, images, and product designs, is the property of Dentulu and protected by copyright, trademark, and other intellectual property laws.

    2. Limited License

      You are granted a limited, non-exclusive license to access and use our website for personal, non-commercial purposes only.

  8. Limitation of Liability

    1. Disclaimer of Warranties

      PRODUCTS ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. DENTULU DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

    2. Limitation of Damages

      IN NO EVENT SHALL DENTULU BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO YOUR USE OF OUR PRODUCTS OR WEBSITE.

    3. Maximum Liability

      Our total liability for any claim related to our products or services shall not exceed the amount you paid for the specific product giving rise to the claim.

  9. Age Restrictions

    You must be at least 18 years old to make purchases from our website. Products should be used by minors only under adult supervision and with appropriate professional guidance.

  10. Privacy Policy

    Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices regarding your personal information.

  11. Modification of Terms

    We reserve the right to modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services following any changes constitutes acceptance of those changes.

  12. Governing Law

    These terms and conditions are governed by and construed in accordance with the laws of [Insert State], without regard to conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of [Insert State].

  13. Severability

    If any provision of these terms and conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect.

  14. Contact Information

    Dentulu Customer Service
    Email: support@dentulu.com
    Phone: (888) 905-0226
    Address: 2002 South Burlington Avenue, Los Angeles, California 90007

  15. Professional Use

    1. Healthcare Professionals

      Licensed healthcare professionals may be eligible for professional pricing and programs. Contact us for information about professional accounts and bulk ordering.

    2. Not for Resale

      Products purchased through our retail store are for personal use only and may not be resold without written permission from Dentulu.

  16. Product Availability

    Product availability is subject to change without notice. We reserve the right to discontinue products at any time.

By placing an order with Dentulu, you acknowledge that you have read, understood, and agree to these terms and conditions, including our no-refund policy for personal use items.